When you sign up for a subscription service, sometimes things happen that are out of our control and we need to cancel the subscription.
In this article, we will show you how to refund subscription in SamCart.
Reasons You Might Need To Refund A Subscription
There are a number of reasons why you might need to refund a subscription.
Perhaps you no longer need the service, or you’ve found a better alternative. Maybe the company has gone out of business, or there’s been a change in management that you no longer support.
Maybe the quality of the service just isn’t what you expected, or it’s not living up to its promises. Maybe there was an issue with billing that needs to be resolved.
Or maybe political changes have made you reevaluate your decision to support the company.
Steps On How To Refund Subscription In SamCart
It is easy to refund a subscription in SamCart. Here are the steps:
1. Log into your SamCart account.
2. Click on the “Orders” tab.
3. Find the order you would like to refund and click on it.
4. Scroll down to the “Refund” button and click it.
5. Enter the amount you would like to refund in the Refund Amount field and click “Refund Order.”
You will see a confirmation message that the refund has been processed successfully. The customer will also receive an email notification about the refund. If you have any questions about refunds, please contact our support team for assistance.
What Happens When A Refund Is Processed In SamCart?
When you process a refund in SamCart, the following things happen:
1. The customer’s subscription is immediately canceled.
2. The customer is removed from any automated email sequences they were in.
3. The customer’s access to any membership sites or content they had access to through their subscription is revoked.
4. A record of the refund is added to the customer’s activity history in their account details section.
5. The transaction shows up as “Refunded” in your stripe account and in your SamCart account under the “Transactions” tab.
6. You will see the refund show up as “-XX” in your daily/weekly earnings report email from SamCart.
Additional Notes About Refunds And Subscriptions In SamCart
When a customer initiates a refund request, SamCart will automatically attempt to process the refund through the original payment gateway. If the refund is successful, the customer will see the refund in their account immediately.
If the refund fails, you will need to issue a manual refund through your payment gateway.
Subscriptions can be canceled at any time by the customer from their My Account page. When a subscription is canceled, no further payments will be collected, and the customer will have access to content/products until the end of their current billing period.
At that time, their access will expire.
It is not possible to cancel a subscription and issue a refund for any portion of it. All refunds for subscriptions must be processed manually through your payment gateway.
If you have any questions about refunds or subscriptions in SamCart, please reach out to our support team. There are happy to help.
How To Find The Subscription In Your Samcart Account
First login to your SamCart account. Once logged in, hover over the “Account” tab in the top right corner and click on “Subscriptions.”
From here, you will be able to see all of the subscriptions that are currently active under your account. Find the subscription that you need to refund and click on it.
On the next page, scroll down until you see the “Actions” drop-down menu. From here, select “Refund Subscription.”
You will be taken to a page where you can confirm the refund. Once you have confirmed, the refund will be processed and the customer will receive an email notification.
How To Cancel The Subscription In SamCart
If you need to refund a subscription in SamCart, follow these steps:
1. Log in to your SamCart account.
2. Click on the “Orders” tab.
3. Find the order you would like to refund and click on it.
4. Click on the “Refund Order” button.
5. Enter the amount you would like to refund in the “Refund Amount” field.
6. Click on the “Refund Order” button again to confirm the refund.
That’s it! You have successfully refunded a subscription in SamCart.
Conclusion: How To Refund Subscription In SamCart
Unlike other platforms out there, It’s easy to refund a subscription by SamCart-simply following the steps outlined in this article.
We hope that this article has been helpful in showing you how to refund a subscription. Thanks for reading
